Shipping policy
Shipping Policy
Ambre — | Last updated: July 10, 2026
Shipping Costs
We offer free standard shipping on all orders — no hidden fees, no surprises. Any applicable import duties or taxes for international orders are described below.
Where We Deliver
Our primary markets are the United States, Canada, the United Kingdom, Australia, and New Zealand. We also ship to a number of additional countries, including most of Europe (EU, Switzerland, Norway, Iceland), Japan, South Korea, Singapore, Hong Kong, Israel, Saudi Arabia, and the United Arab Emirates. All available destinations are shown in the country selector and at checkout.
Where Your Order Ships From
Depending on the product and your delivery location, orders are dispatched from one of our international fulfillment warehouses, including warehouses in Asia. This allows us to offer free shipping worldwide. Please note that returns are shipped to the address provided with your return authorization, which may be an international address — see our Return Policy for details.
Order Handling Time
Estimated Delivery Times
Destination
Estimated delivery
United States
7–10 business days
Canada
7–10 business days
United Kingdom
7–10 business days
Australia
7–10 business days
New Zealand
7–10 business days
Europe (EU, CH, NO, IS)
7–10 business days
Japan, South Korea, Singapore, Hong Kong
7–10 business days
Israel, Saudi Arabia, UAE
7–10 business days
Delivery estimates are provided in good faith but are not guaranteed. Carriers, customs processing, and peak periods can occasionally cause delays. If your order seems delayed, contact us and we'll look into it right away.
Duties and Import Taxes
For orders shipped outside the United States, import duties, customs fees, and local taxes (such as VAT or GST) may apply depending on your country's regulations and the order value. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are collected by the carrier or local customs authority upon import.
Shipping Method and Tracking
We work with trusted carriers such as DHL and FedEx. Once your order ships, you'll receive a confirmation email with a tracking number — enter it on our Order Tracking page to follow your shipment in real time.
Lost or Damaged Shipments
Returns
Want to return something? See our Return Policy for the full step-by-step process, timelines, and who covers return shipping.
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